Refund Policy

At BlackoWhite, your satisfaction is our priority. We aim to deliver quality products and exceptional service. If you're not fully satisfied with your purchase, we’re here to help.

*Returns*

- You can request a return within *7 days* of receiving your item.

- To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

- To initiate a return, contact us at helpblackowhite@gmail.com with your order number and reason for return.

- Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

*Refunds*

- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

- If approved, your refund will be processed within *7–10 business days*, and a credit will automatically be applied to your original method of payment.

*Non-refundable Items*

- Gift cards

- Items purchased on final sale or marked as "non-returnable"

- Customized or personalized items

*Exchanges*

- We only replace items if they are defective or damaged.